Download our case study: Princeton Community Hospital Improves Response Time and Physician Efficiency With MEDITECH Expanse and Teknicor


About: Princeton Community Hospital (Princeton, WV) is a fully accredited, 203-bed acute care facility that serves 10 counties in southern West Virginia and southwest Virginia. The community-owned, nonprofit hospital offers health and wellness services to the surrounding communities.

Challenge: Princeton’s previous EHR approach was disjointed, with too many disparate systems, slow response times, and poor usability. With ambitions of extending its reach by acquiring new sites, Princeton knew it could not continue forward in its current state. The hospital needed a more dependable solution to ensure its EHR remained secure and available 24/7, and that clinicians could access patient records quickly, efficiently, and collaboratively across the continuum.

Execution: Princeton brought in Teknicor — a leading provider of data center infrastructure, protection, and cloud solutions — to provide the scalable, high-performance solution the hospital needed to support Expanse, along with the flexibility to expand to new facilities in the future. 

Addressing hardware infrastructure was only half of the equation. Princeton’s decision to move to Expanse came after researching other EHR vendors, and realizing that the mobility, user-centered workflow, and integration of Expanse was what it needed to advance patient care across all facilities. While IT leaders were already familiar with MEDITECH in the hospital setting, Expanse empowered them to replace multiple, disparate practice solutions and develop one patient record across all care settings.

Results: By centralizing its strategy with MEDITECH Expanse and switching to Teknicor for its hardware infrastructure, Princeton realized faster system performance, greater accessibility to shared records, and increased mobility. Benefits include: 

  • Greater reliability and response times for technical issues such as backups and disaster recovery. 
  • The scalability to extend services to other physician offices and service lines. 
  • Improved physician efficiency and satisfaction through its mobile approach and ability to personalize the solution to physician needs. 
  • More meaningful patient engagement by using shared records across care settings and reviewing these records with patients in the exam room.

Quote: You can customize the system so well, just like you do your smartphone. You can make it yours.” 

Nancy Lohuis, MD, Physician Champion, Princeton Community Hospital