Download our Case Study: Summit Pacific Increases Reimbursement, Clinic Volumes with MEDITECH’s Analytics Solution



About: Located a short distance from the northwest coast, Summit Pacific Medical Center (Elma, WA), part of the Summit Pacific hospital district, is a Critical Access Hospital with a level IV trauma designation. It operates two rural healthcare clinics, an urgent care clinic, and a newly opened wellness center. 

Challenge: Patient appointments at Summit Pacific Medical Center were always in demand, with providers’ schedules filling up fast. Yet physicians were still falling below their target patient volumes by almost 25 percent, compared to other area healthcare organizations. To help patients gain access to care, Summit Pacific needed to address the disparity between the number of appointment requests and the volume of patients seen.

Execution: After implementing MEDITECH across all care settings in 2017, Summit Pacific recognized an opportunity to analyze organization-wide data with the BCA solution. They determined that the information could help them to identify, and then refine, areas for performance improvement. Ultimately, leadership could draw on these results to prepare for the opening of a state-of-the-art wellness center.

Results: Summit Pacific has improved transparency among providers, executives, and staff, as they view and compare real-time information through centralized dashboards. By measuring results in real time versus waiting for quarterly reports, the medical center is able to respond more quickly with process adjustments and corrections. Since implementing BCA, Summit Pacific has experienced the following:

  • 1.6 percent decrease in no-show rates
  • An average increase of 1.3 patients per day per provider.
  • 8 percent rise in daily clinic volumes
  • 70 percent decrease in the amount of time between chart closures; the number of charts open at any given time decreased by 37 percent
  • 18 percent reduction in A/R days by using the coder desktop to work through backlogs.